• Delivery charged per parcel, not per item.
• Automated delivery rates may be reviewed upon request.
• Items securely packed to arrive intact from Sydney by Australia Post.
• Parcels normally posted same day payment processes, Monday to Friday.
• Update by email after payment processes into our account and despatch of your parcel.
• Pricing may be calculated by weight and postcode or a flat fee.
• Australian electrical products are not suitable for all countries.
• If you have questions regarding delivery, please contact Ted.

Australia Post services within Australia.
Australia Post provides an extensive delivery network which we have no control over. In 2008, Australia Post introduced Safe Drop Parcel Policy which applies to non-signature parcels. You may instruct us to attach a 'Do Not Safe Drop' label to your parcel.

The following information is provided only as a guide and subject to change without notice by Australia Post.

Compensation for lost or damaged parcels is determined by Australia Post. Delivery by Registered post is recommended. Registered post includes compensation cover up to $100. Regular post and Express post may be compensated up to $50.

Benefits of Registered Post:
• Proof of posting when lodged at Post Office.
• Unique registration number with limited online tracking.
• Compensation cover up to $100 (extra cover available).
• Signature normally obtained on delivery

Benefits of Express Post (standard):
• Next business day delivery within the Express network.
• Unique satchel number with tracking to delivery centres.

Benefits of Express Post Platinum:
Note. Delivery limited to the Platinum Network.
• Proof of posting when lodged at  a Post Office.
• Unique satchel number for "Track & Trace".
• Signature normally obtained on delivery.
• 3kg satchel costs approximately $17.00

International delivery.
• Ask for pricing.
• Pricing dependent on value, weight and country of destination.
• See Australia Post International for delivery times, (approximately 10 days).
• International parcels must be insured airmail or registered post.
• International prepaid Registered post includes cover up to $100.
• Some countries, including Canada and the Middle East, do not accept insured airmail.
• Insured Express Courier International is faster and provides online tracking. Also see other International Tracking.
• Delivery example: 1 pipe to USA. Value $100. Package weight 499gm.
      Registered Post including $100 cover, $20.00 AUD (Prepaid satchel).
• Delivery example: 2 pipes to USA. Value $250. Package weight 499gm.
      Insured Airmail, $30.00 AUD. ($15.30 Airmail + $13.35 insurance + $1.35 P&H).
      ECI is nearly double.

Additional notes.
If your parcel has not arrived (yet): Your parcel is important. Please check with your local Post Office before being concerned, it may be waiting for collection. Also see Australia Post's Safe Drop Parcel Policy. If your parcel is delayed / missing, we will work with Australia Post to resolve the matter as fast as possible.

If your parcel arrived damaged: do not accept the parcel, then contact us. If you have accepted the parcel, please assist by reporting the damage to your local Post Office so it may be addressed.

Pick-ups are not possible: personal delivery might be arranged if you are local.

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